![]() Major domestic appliances are excluded from 30 day money back guarantee. NESN require 7-10 working days for parts to arrive from the day they are ordered. This will be decided on individual circumstances and the nature of the fault. If the repair takes an unreasonable amount (over 28 days for cosmetic faults and over 7 days for critical faults) of time Swan will consider authorising an exchange. Swan will authorise an exchange providing the fault is beyond economical repair and the service company have generated a fault reference number to reflect this. Our service company will arrange for an engineer to inspect/repair the appliance. In all other eventualities, it’s quicker to send an engineer with a spare part.Ĭustomer must contact the service company to report the fault. Swan will authorise an exchange for appliances with damage non-replacement panels/parts. The service agents will instruct an engineer to assess the damage. If the customer chooses to have the item unpacked and it is damaged the customer must reject the delivery and contact their retailer to organise an exchange.bIf the customer does not have the item unpacked by the delivery company and reports the appliance as damaged after, the customer must contact our service company (details below). The customer will be given the option of the appliance been unpacked for them by the delivery company (details below). If we encounter any problems with your request, we will query these with you.Īny refunds will be applied to the card you used to make the payment on our store. Once a request has been received, we check all items. We will organise a suitable date and time for our couriers to collect the item Please allow 3 working days for us to process a return. Simply email or post your request to us with the following information:ĭetailed reason for return or detail of the faultĪ contact name with phone number and email details When you wish to return a faulty or damaged item to the Swan Products Ltd, you will firstly need to let us know what the problem is with the item. It is important that you notify us immediately and follow the returns procedure in order to receive a refund. Items occasionally go faulty and you may have to return these items to us for a full, no quibble refund. ![]() We understand that this is an inconvenience, and can be upsetting, so we have a no quibble returns, refund or replacement policy to ensure that our customers are properly serviced. Boil up some tea or coffee in style with this must-have Liverpool FC kettle!Īt Swan Products Ltd we ship thousands of items per week and a very small amount will from time to time be faulty. Finally, the cord storage feature keeps your countertop neat and tidy. Plus, the transparent water gauge makes it easy to keep track of your water level, while the easy pouring spout ensures an easy pour every time. And with automatic cut off, boil dry protection, and over heat protection, you'll never have to worry about accidents. Its jug body holds a generous 1.5L capacity and boasts 3000W power. Its durable stainless-steel body and 360-degree rotational base make it easy to use, while the concealed heating element ensures quick boiling times. Whether you're a die-hard fan or just looking for a stylish appliance to show your team spirit, this kettle is sure to please. Score big with this Liverpool FC Retro Jug Kettle. Due to the paint processes used, a colour variation with matching products is possible and therefore may not be a 100% match.
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